Delivery Operations Associate

Join Masters' Union as Associate Program Manager - Delivery Operations

• Role Overview:

  As an

  Associate Program Manager/Delivery Operations

  in the Student Affairs Team, you will play a critical role in shaping the

  day-to-day experience

  of our students. This position is designed for someone who thrives at the intersection of operations, coordination, and student engagement. You will be responsible for ensuring that every student-facing initiative from academic sessions and events to immersion programs and community activities are executed with precision and delivers meaningful impact.Your role goes beyond logistics. You will act as a

  bridge

  between students, faculty, and internal teams, ensuring that students feel supported, heard, and empowered throughout their journey at Masters' Union. This includes managing

  behind-the-scenes operations

  , troubleshooting in real-time, and creating processes that enable a seamless delivery of programs.In essence, you will not only keep programs running efficiently but also enhance the overall student experience by combining operational rigor with a student-first mindset.

  Key Responsibilities:

• 1)

  Program Delivery & Operations

  * Oversee end-to-end operations for student programs, including scheduling, logistics, and vendor coordination. * Manage travel, accommodation, and event requirements for student activities. * Ensure all programs are executed within defined timelines and budgets. 2)

  Student Engagement

  * Serve as a primary point of contact for students during programs, ensuring their queries and concerns are addressed promptly. * Support onboarding, orientation, and other student lifecycle activities. * Collect and act on feedback to enhance student experience. 3)

  Cross-Functional Collaboration

  * Work closely with academic, marketing, and operations teams to deliver impactful student initiatives. * Coordinate with faculty and external partners to ensure smooth delivery of sessions and events. 4)

  Data & Reporting

  * Track attendance, participation, and feedback to prepare reports on program effectiveness. * Identify process improvements to optimize future program delivery.

  Requirements:

  * 1-3 years of experience in operations, program management, or student-facing roles.* Strong organizational skills with attention to detail.* Excellent communication and interpersonal skills to engage with students and stakeholders.* Ability to work in a fast-paced, dynamic environment and manage multiple priorities.* Passion for enhancing student experience and delivering high-quality programs.