Delivery Lead

Domain:

Key Responsibilities:

• Project Delivery Management:

• Lead and manage the planning and execution of multiple projects, ensuring timelines, deliverables, and quality standards are met.
• Develop and implement processes and procedures to ensure efficient and effective project delivery.

• Risk Management:

• Identify potential operational and delivery risks and develop mitigation strategies to ensure smooth project execution and service levels are maintained.

• Governance and Strategy Implementation:

• Contribute to the development of systems, processes, and procedures for governance initiatives.
• Communicate the outcomes to ensure the adoption of new policies, processes, and systems across the business unit.

• Reporting and Documentation:

• Prepare briefings, submissions, and presentations to support project/program delivery.
• Develop business cases and provide routine and ad hoc reports on operational performance, identifying trends, forecasts, and risks requiring management intervention.

• Stakeholder Management:

• Cultivate and maintain relationships with key decision-makers and stakeholders within the banking sector.
• Collaborate with cross-functional teams to ensure seamless delivery of solutions to clients.

• Client Relationship Management:

• Maintain positive relationships with clients, ensuring their needs are met and providing regular updates on service delivery.
• Address client inquiries and concerns promptly, ensuring high levels of client satisfaction.

• Service Delivery Coordination:

• Coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
• Track and monitor service performance, identify areas for improvement, and implement necessary changes.

• Compliance with Service Level Agreements (SLA):

• Ensure that all SLAs are met and services provided meet required quality standards.
• Ensure onsite engineers maintain SLAs.

• Budget and Resource Management:

• Manage project budgets, ensuring effective resource allocation and keeping costs within budget.

• Team Management:

• Build, maintain, and lead high-performing teams while fostering a positive and collaborative work environment.

• Account Management:

• Monitor and report the performance of key accounts regularly.
• Responsible for achieving and maintaining high Customer Satisfaction (CSAT) scores.

• Vendor and Procurement Management:

• Manage third-party vendor and procurement cycles, ensuring vendors supply quality deliverables regularly.
• Address any discrepancies in vendor performance.

• Business Development and Product Knowledge:

• Identify and cultivate business opportunities from existing customers.
• Maintain a deep understanding of BCT Digital's RegTech products and their competitive positioning in the market.

Qualifications:

• Education:

• Bachelor's degree in Engineering or MCA.

• Experience:

• 12-15 years of experience in project delivery with a proven track record of achieving and exceeding project delivery goals.

• Skills:

• Excellent communication, negotiation, and presentation skills.
• Strong ability to manage multiple projects and stakeholders effectively.

• Additional Requirements:

• Willingness to travel as required.