Data Operations Associate 2

As a Data Operations Associate at RSM, you will play a crucial role in supporting data quality and operational efficiency within the team. Your responsibilities will include: - Working on assigned tickets in your Workfront queue, ensuring timely completion and clear communication (50% of your time) - Supporting data cleanup efforts and assisting with data-related projects (25% of your time) - Creating, updating, and maintaining team documentation to ensure accuracy and accessibility (15% of your time) - Providing support for ServiceNow tickets and Azure DevOps tasks as needed (5% of your time) - Other duties as assigned (5% of your time) To excel in this role, you must meet the following minimum qualifications: **Education/Certifications:** - BA/BS degree in technology or business or equivalent practical experience **Technical/Soft Skills:** - Excellent customer service skills with the ability to manage stakeholder expectations and collaborate with team members at all levels of the organization - Strong attention to detail with exceptional organizational and prioritization skills - Ability to thrive in a fast-paced, evolving environment and adapt to changing priorities - Clear and effective communication skills, with the ability to explain complex data requirements to cross-functional teams - Basic understanding of database concepts and queries - Self-motivated with the ability to work independently as well as collaboratively within a team **Experience:** - 1+ years Dynamics CRM/365 experience (Preferred) - 1+ year minimum in a Data Quality/Management/Operations role (Preferred) - 2+ years proven customer service skills - Basic knowledge of SQL writing/optimizing queries (Preferred) - Basic knowledge of database concepts - Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word) - 1+ years experience working with Alteryx or other ETL tools (Preferred) - 1+ years experience working with a work queue program (Ticket system) (Preferred) RSM offers a competitive benefits and compensation package for all employees, providing flexibility in your schedule to balance life's demands while serving clients. Learn more about the total rewards at [RSM Careers India](https://rsmus.com/careers/india.html). If you require accommodation for disabilities during the recruitment process, RSM is committed to providing equal opportunity and reasonable accommodation. Please contact us at [careers@rsmus.com](mailto:careers@rsmus.com) for assistance.,