Data Migration Specialist

About Loop

Our DNA:

• High Agency action over instructionHigh
• Ethics trust is the foundationPositive
• Attitude solutions over excusesImpact
• Driven if it doesn't move the needle, it doesn't matterKey Responsibilities
  

About The Role

Responsibilities

• Client Onboarding: Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.
• Data migration: Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.
• Technical Support: Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.
• Documentation: Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.
• Quality Assurance: Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.
• Shopify Expertise: Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.
  

Ideal Profile

• Minimum of 2 years of experience in backend tech operations or a related role.
• Proficiency in JavaScript, CSS, HTML and Python scripts
• Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced and dynamic team environment.
• Self-motivated and capable of working independently when required.
  

Benefits

• Annual Leaves
• Free lunch and snacks
• Annual company retreat
• Insurance