Data Engineer II

As a Data Engineer II - Speech Analytics at Etech Insights in Gandhinagar, you play a crucial role in ensuring quality assurance support for various campaigns through audit processes. Your responsibilities include: - Initiating the audit process for new campaigns assigned by Project Leader/Account Leader - Interacting with Operations to ensure QA support meets campaign expectations - Designing Audit Forms, obtaining approvals, and placing them online in QEval - Initiating MI/BI studies as needed and driving process improvement initiatives - Possessing comprehensive knowledge of all audited campaigns - Monitoring QA team utilization, audit accuracy, and ensuring 95% schedule adherence - Assisting in setting up calibrations and supporting QA Lead Interns/Asst. QA Leads - Acting as a role model for leaders and team members, maintaining accessibility and flexibility with shift timings - Demonstrating an open attitude, avoiding discounting questions, and adhering to Etech policies and procedures - Excelling in customer communication, embracing change, and fostering mutual learning, trust, and respect - Capable of data analysis, reporting, KPI management, designing training programs, and crisis management Qualifications expected for this role include: - Graduation or equivalent experience in BPO call monitoring and auditing - Minimum 3-4 years of experience in speech analytics - Good technical knowledge including API, Metadata, Queries, Python language - Leadership experience with proficiency in PPT and Advanced Excel - Strong interpersonal skills, ability to influence, excellent written and verbal communication - Planning and organizational skills, structured approach to work, ability to meet deadlines and targets In addition to a challenging role in Speech Analytics, Etech Insights offers a range of benefits including transportation allowance, canteen subsidy, health insurance, tuition reimbursement, incentive components, work-life balance initiatives, rewards & recognition, internal mobility opportunities, and more.,