Data Center Engineer

About the Role

Data Center Engineer

Infrastructure Reliability team

long-term planning, design, and optimization

reliability, security, and efficiency

deep understanding of data center technologies

• This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.
  

Key Responsibilities

• Design and implement new data center infrastructure, optimizing for performance, scalability, and future growth while ensuring security.
• Build, manage, and maintain company infrastructure in global data centers.
• Perform equipment installations – compute, network, storage, racks, PDUs, cabling, etc.
• Closely monitor infrastructure to prevent failures and service degradation.
• Monitor and calculate power usage, power balancing, and power availability in each cabinet.
• Collaborate with other engineers and IT professionals to achieve common goals and resolve issues.
• Communicate and coordinate with remote hands in remote data centers, providing technical direction as needed.
• Maintain asset inventory in DCIM – for both production and lab environments.
• Perform all shipping and receiving duties, including RMA activities.
• Maintain impeccable documentation around our datacenter configuration.
• Set standards of excellence for all datacenter operations.
• Perform regular maintenance tasks such as cleaning, inspecting, and replacing components to ensure longevity.
• Update and manage tickets and tasks in a timely manner.
• Follow change management processes and participate in off-hours change windows.
• Provide 24x7 support as needed.
• Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues.
• Work comfortably with command line interfaces.
• Demonstrate familiarity with Linux and other CLI operating systems.
• Understand server, storage, and internet technologies.
• Ability to lift up to 75 lbs.
  

Requirements

• Strong technical knowledge of networking, servers, storage, and virtualization.
• Experience with data center design, implementation, and performance optimization.
• Minimum of 4 years hands-on experience with data center technologies: compute, network, storage, cabling, racks, PDUs, etc.
• Expertise in planning cooling, power, and space resources.
• Linux/Unix system administration, networking, and SAN connectivity skills strongly desired.
• Experience working with vendors (quote-purchase process, RMA processes, support interactions).
• Coding skills to automate repetitive tasks and gather reporting information.
• Experience supporting a 24x7 customer-facing production environment.
• Ability to troubleshoot and solve hardware problems independently.
• Willingness to travel to various data center colocation sites within India and internationally.
• Bachelor of Science degree in Computer Science or equivalent experience.