Dark Store Manager

Swiggy is an Indian online food ordering and delivery platform. Founded in 2014, Swiggy is

headquartered in Bangalore and operates in more than 500 Indian cities as of September

2021.In August 2020, Swiggy launched its instant grocery delivery service called Instamart

using a network of dark stores. In early 2021, the company closed Swiggy Stores and expanded

its operations under Instamart.

Responsibilities

• Recommend and advise on best practices of picking and packing to improve Cx experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing

of Cx orders using appropriate tools and dashboards.

• Guide partners on proper usage of dashboards and other portals to prevent any

inaccuracies leading to Cx impact.

• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to

enhance smooth Ops leading to better Cx experience.

• Advise partner stores on speed perception and order fulfillment. Recommend best

practices of the same to improve Cx.

• Provide recommendations to partners for continuous improvement on delivering best Cx

metrics.

• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in

order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx

impact.

Qualifications

• Graduate / 3-5 years of retail management experience
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.

Benefits and Perks:

• Monthly Incentives.
• Medical Benefits