Customer Support Specialist

Company Description

OptimumBrew Technology LLP is a product-based company dedicated to empowering businesses with accessible and innovative graphic design and marketing tools. We believe impactful marketing should be available to everyone, regardless of budget or skill level. Our tools are used by a diverse global community, driving us to continuously innovate and improve. Based on our vision to be the most consumer-driven marketing solution provider, we aim to revolutionize graphic design and digital marketing. Join us in helping businesses tell their stories and achieve their marketing goals.

Role Description

This is a full-time on-site role located in Surat for a Customer Support Specialist. The Customer Support Specialist will communicate with customers, understand pain points, needs and wants, and ensure customer satisfaction. Additional responsibilities include problem-solving, offering product support, and working closely with the technical team to address customer needs effectively.

Qualifications

- Excellent verbal and written communication skills -

• Strong Interpersonal Skills and Customer Satisfaction focus

- Bachelor's degree in a related field is preferred

- Experience in the technology or marketing industry is a plus