Customer Support Representative

Job Description – Customer Support Executive

Job Summary:
We are seeking a dedicated and experienced Customer Support Executive to join our company. The ideal candidate will be responsible for handling inbound and outbound calls, generating MIS reports, and ensuring smooth coordination related to packaging operations. Candidates with prior experience in packaging and strong communication skills are preferred.

Key Responsibilities:

• Make outbound calls to clients, vendors, and customers to provide information about products and services.
• Handle inbound calls, resolve queries, and address customer concerns effectively.
• Generate and maintain reports related to sales, customer interactions, and packaging operations.
• Coordinate with the packaging team to ensure timely delivery and adherence to packaging guidelines.
• Maintain accurate records of calls, customer responses, and feedback.
• Follow up with clients for order confirmations, payments, and other requirements.
• Assist in documentation and report generation as per company requirements.
• Work closely with the sales and operations team to streamline communication and workflow.

Requirements:

• Experience: Minimum 0-1 years of experience in a tele-calling role, preferably in a manufacturing or packaging-related industry.
• Education: Graduate or equivalent qualification.

Skills:

• Excellent verbal and written communication skills.
• Proficiency in MS Excel.
• Good organizational and coordination skills.
• Prior experience in packaging operations will be an added advantage.
• Ability to handle multiple tasks and work under pressure.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current salary?
• What is your expected salary?
• If selected, within how many days you can join us?
• Do you have any previous work experience?

Work Location: In person

Speak with the employer
+91 8961615635