Posted:16 hours ago|
Platform:
On-site
Full Time
Job Description - Customer Support Manager
Location: Karumathampatti, Coimbatore
Reporting To: Founder / Head of Operations
About Qikink
Qikink is India’s leading print-on-demand and dropshipping platform. We empower creators, entrepreneurs, and brands to launch and scale their e-commerce businesses with zero inventory risk. With in-house manufacturing, automated fulfillment, and seamless integrations, Qikink is redefining how merchandise is created and delivered.
Role Overview
We are looking for a Customer Support Manager to lead and optimize Qikink’s support operations. The ideal candidate will be responsible for building a high-performing team, creating SOPs, and ensuring world-class customer experiences across all support channels (chat, email, WhatsApp, and phone). This role demands a mix of people management, process improvement, and customer-first thinking.
Key Responsibilities
Team Leadership
Customer Experience
Process & Quality
Regularly review support transcripts/emails to ensure quality and consistency.
Cross-Functional Collaboration
Reporting & Insights
Qualifications & Skills
How to Apply:
Interested candidates can share their resume to careerstthp@gmail.com with the subject line "Customer Support Manager".
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Ability to commute/relocate:
Education:
Experience:
Work Location: In person
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