Customer Support Intern

1. Job Title: Ecommerce Support Intern

2. Location: Pune (Onsite)

3. Duration: : 9- 12 months

4. Department: Ecommerce Business

5. Reporting To: Ecommerce Process Lead

Job Summary:

We are looking for a detail-oriented and proactive Ecommerce Support Intern to assist our ecommerce operations and customer support team. This internship offers hands-on experience in managing online platforms, resolving customer queries, and supporting backend operations to ensure a seamless shopping experience.

Key Responsibilities:

· Respond to customer inquiries via email, chat, or phone.

· Coordinate with logistics and warehouse teams to ensure timely deliveries.

· Help analyze customer feedback and suggest improvements.

· Assist in resolving product or service-related issues.

· Document customer interactions and feedback accurately.

· Collaborate with internal teams to escalate and resolve complex issues.

· Maintain accurate records and documentation of support activities.

Required Skills & Qualifications:

· Pursuing a degree in Business, or related field.

· Basic understanding of ecommerce platforms (e.g., Shopify, Magento, WooCommerce, Amazon, Flipkart).

· Familiarity with MS Excel, Google Sheets, and CRM tools.

· Strong communication and problem-solving skills.

· Attention to detail and ability to multitask.

· Willingness to learn and adapt in a fast-paced environment.

Stipend & Benefits:

· Monthly stipend as per company policy.

· Certificate of Internship upon successful completion.

· Opportunity for full-time placement based on performance.

· Real-world experience in customer service and support operations.

· Exposure to CRM systems and support workflows.

Job Type: Internship
Contract length: 6 months

Pay: ₹11,080.58 - ₹20,357.91 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person