Posted:3 hours ago|
Platform:
Work from Office
Full Time
Customer Support Roles & Responsibilities
Goal: Ensure customer satisfaction by resolving general queries and providing assistance.
Roles:
Act as the first point of contact for customers.
Communicate via phone, email, chat, or ticketing systems.
Provide information about products/services.
Maintain customer relationship and ensure satisfaction.
Responsibilities:
Answer customer queries quickly and politely.
Guide customers on product usage, policies, or processes.
Escalate unresolved issues to higher-level support or technical teams.
Maintain accurate records of customer interactions.
Collect customer feedback and share with relevant teams.
Follow company guidelines, service-level agreements (SLAs), and quality standards.
Promote self-service options like FAQs, knowledge base, or tutorials
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