Customer Support Executive (CSE)

About Us – Sky Education Group

Sky Education Group is a leading educational consultancy, helping students pursue online, distance, and skill-based programs from reputed universities. We pride ourselves on delivering excellent support and guidance throughout the student journey.

Role Overview

We are seeking Customer Support Executives to handle student queries, provide accurate information, and ensure a smooth experience for learners. The ideal candidate will have excellent communication skills, patience, and a problem-solving attitude.

Key Responsibilities

• Handle inbound and outbound calls, emails, and WhatsApp queries.
• Assist students with admission, documentation, and course-related queries.
• Provide accurate information about programs, processes, and timelines.
• Maintain student records in CRM and ensure timely follow-ups.
• Escalate complex queries to senior team members when needed.
• Ensure high levels of customer satisfaction through professional interaction.

Skills & Requirements

• Qualification: Graduate in any stream (Freshers welcome; experience in EdTech/Customer Support is a plus).
• Excellent verbal and written communication skills (English & Hindi).
• Good listening skills, patience, and empathy.
• Ability to multitask and manage time effectively.
• Basic computer knowledge (MS Office, CRM tools).

What We Offer

• Fixed Salary: ₹12,000 – ₹20,000 (based on experience)
• Incentives for performance
• Training and development opportunities
• Friendly and growth-oriented work culture

How to Apply

Send your updated resume to hr@skyeducation.co.in
Mention in subject line the profile you are applying for

Walk-in Interviews:
Sky Education Group, Office No. 304 (3rd Floor), B-79, Sector 63, NoidaTiming: 11:00 AM – 5:00 PM

WhatsApp your resume on: +91-8750800814

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment

Application Question(s):

• Please mention your earliest availability for interview and expected joining date (Immediate joiners preferred) ?

Work Location: In person

Speak with the employer
+91 8750800814