Customer Support Associate/Product Support Executive

Greetings from Gravity Cybertech!!!

Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location

Note:- No cab facility is provided.

No of Openings: -Males- 2(Prefer Hyderabad Candidates and who can join immediately.)

Note:-Interested candidates can attend the interview by sharing their profile at careers@gravitycybertech.com and can reach at 7674999027.

Required Skills:

• 2-6 years of experience in call center and customer support.

• International customer support

  of inbound experience preferred.
• Excellent written and verbal communication is required together with good interpersonal skills.

About Company:

Gravity Cybertech is a fully owned subsidiary of Los Angeles based premium web based product development company with a multimillion-dollar revenue spread across multiple products. We operate in premium consumer shopping space with our premium product joinsmarty.com, getsmartrx.com and many more under different stages of development. Company was founded in 2002 and has been operating in India since 2005 with the fully captive operations beginning 2012 and has consistent track record of launching 1 new product every other quarter. We have been operating profitably since the inception and are also backed by angel investment from Hollywood/Beverly Hills.You can read about us here: https://www.joinsmarty.com/news

Summary:

Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds and other queries.

Responsibilities:

• Informs clients by explaining products; answering questions; providing information.
• To ensure that all customers have the best possible experience of our product.
• To respond and resolve online queries received via email and social media.
• To be a pro-active member of the customer support Team and support all calls.
• To handle and resolve complaints relating to the customer support in a professional and effective manner.
• In addition to the above main responsibilities, the customer support Executive will be required to undertake any other task, deemed to be appropriate to the job role.
• Listen to the Managers feedback and take actions accordingly.
• Interact with the customers and communicate details around the company and app as and when required.

Regards
MeenakshiHR Manager