Customer Support Associate

About Us

Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time. Our goal is to make saving simple, rewarding, and truly life-changing. Founded in 2021 by Misbah Ashraf and Nishchay AG, Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future. 
 

Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving options—Daily, Weekly, Monthly, and Instant Saving—we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with Nek, our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue.  
 

We have a big dream of bringing “Har Ghar Sona”. Small, consistent savings are just the start. We’re here to walk alongside our users, helping Indians secure their financial future every step of the way. 
 

What's the role?

As a Customer Support Associate at JAR, you should possess excellent communication and interpersonal skills. You must demonstrate empathy, patience, and active listening to effectively resolve user queries. Strong problem-solving abilities and a customer-first attitude are essential. The role requires adaptability in managing a variety of user concerns across multiple channels. Proficiency in understanding digital products and a commitment to delivering a seamless user experience are key.
 

What will be your responsibilities?

• Handling customer queries, providing chat, voice, and email support.
• Conducting surveys with customers to understand the usage and overall experience. Collect prompt and accurate feedback from customers.
• Effective time management skills and ability to prioritise work time to ensure productivity and department standards.
• Excellent comprehension skills - ability to clearly understand and address customer issues appropriately.
• Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses.
• Possessing excellent product knowledge and demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Escalate Users' unresolved issues to the appropriate internal teams and maintain a pleasant working environment for your team. 
  

What’s required from you?

• A bachelor’s degree in administration or related field.
• A minimum of 1-4 years of experience.
• Excellent interpersonal, written, and oral communication skills.
• Knowledge of CRM systems (Zen Desk, Freshdesk, Zoho, etc).
• Ability to use a desktop/Laptop computer system, Familiarity with Google Workspace and MS Office.
• Demonstrates conflict resolution, negotiation, and de-escalation skills. 
• Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from the Manager and Lead. 

What makes us different?

Passion

Join us and let’s build something amazing together!