5 years

3 - 4 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive
Location: Mumbai
Salary: ₹30,000 – ₹40,000 per month
Experience: 2 – 5 years in customer support or related roles
Education: Bachelor’s Degree
Gender: Female

Job Overview:
We are seeking an experienced and customer-focused professional to join our team as a Customer Support Executive. The ideal candidate will handle client interactions efficiently, resolve queries promptly, and ensure a smooth customer experience.

Key Responsibilities:

  • Manage inbound and outbound calls, emails, and chat support.
  • Resolve customer issues within defined SLAs and ensure customer satisfaction.
  • Maintain accurate documentation of interactions and resolutions.
  • Collaborate with internal teams to address customer concerns effectively.
  • Escalate critical issues to senior management when required.
  • Provide feedback to improve processes, systems, and overall service delivery.
  • Maintain a professional and courteous approach at all times.

Required Skills & Competencies:

  • 2–5 years of customer support experience.
  • Excellent communication skills (English, Hindi, and local language preferred).
  • Strong problem-solving and multitasking abilities.
  • Proficiency in MS Office and CRM tools.
  • Ability to work independently and in a team environment.
  • Positive attitude, patience, and high customer empathy.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

Speak with the employer
+91 9920501089

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