Customer Support Activation Executive

DC Consultants

0 - 2 years

1 - 4 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

outbound interpersonal skills sales process improvement customer support executive scheduling troubleshooting activation executive international voice crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Make outbound calls to parents and make them register for webinars.
Assist parents in completing the registration process for the webinar.
Ensure parents understand the value and benefits of attending the webinar.
Follow up with registered parents to confirm their attendance.
Provide reminders and troubleshoot any issues preventing attendance, such as technical difficulties or scheduling conflicts.
Maintain a high volume of daily outbound calls, adhering to meet attendance targets.
Handle inquiries from parents in a professional and courteous manner.
Utilize international voice communication skills to engage effectively with parents across various regions.
Accurately log call details, outcomes, and s into the CRM system.
Collaborate with the webinar and support teams to resolve parent issues efficiently.
Provide suggestions for process improvement based on feedback from parents.

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