Customer Success Manager

Ideal qualifications Private to you Must-have qualifications:

• Experience in Customer Satisfaction, Customer Service and Business Development.
• Analytical skills to understand and improve customer feedback.
• Customer retention and relationship building skills.
• Excellent communication and interpersonal skills.
• Very much confident LinkedIn Business Networking and Prospecting.
• 3-7 years of experience in customer success management.
• Must be located in commutable distance to Nehru Place, New Delhi, India.

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Company Description

Usedon Computer India is a premier provider of high-quality refurbished computers, laptops, servers, and accessories based in New Delhi. Our mission is to make technology accessible and affordable for everyone, from individual consumers to large enterprises, while promoting sustainability. We offer a wide range of refurbished IT products, including laptops, desktops, workstations, servers, and accessories, all of which undergo rigorous testing and quality checks. Our products come with a one-year onsite warranty, ensuring reliability and customer satisfaction.

Role Description

This is a full-time, on-site role for a Customer Success Manager located in Delhi, India. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention by building and maintaining strong relationships with clients. Responsibilities include addressing customer inquiries, analyzing customer feedback to improve services, and working with various teams to resolve customer issues. The role also involves understanding customer needs and providing solutions to enhance their experience with our products and services.

Skills Required

• Business Development
• Corporate Communications
• Customer Relations
• Customer Retention
• Content Creation and Content Marketing
• LinkedIn, Email.
• Bulk Messaging & Customer Engagement through WhatsApp Business API.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills to understand and improve customer feedback
• Customer Retention and Relationship Building skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in the technology or IT industry is a plus
• Bachelor's degree in Business, Marketing, Communications, or related field

Package Range:

3 LPA to 5 LPA (25K to 42K),