Customer Success Manager

About Us:

Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

• Marketing Automation

• Sales CRM

• ERP for Procurement & Finance

• Channel Partner Management

• Vendor Management

• Customer & Broker Apps

We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.

Role Overview:

Customer Success Manager

Key Responsibilities:

• Client Onboarding & Implementation

• Guide clients through product setup, configuration, and training.
  

• Collaborate with the implementation team to ensure smooth adoption of Buildesk solutions.
  

• Customer Relationship Management

• Build long-term relationships with clients, acting as their trusted advisor.
  

• Understand client workflows in sales, marketing, procurement, and finance to help them maximize value.
  

• Account Growth & Retention

• Identify upsell and cross-sell opportunities within accounts.
  

• Drive renewals and maintain a high customer retention rate.
  

• Support & Issue Resolution

• Act as the first escalation point for client concerns.
  

• Work closely with the product and support teams to resolve issues quickly.
  

• Insights & Reporting

• Gather client feedback and share insights with product and leadership teams.
  

• Maintain regular reporting on account health, usage, and client satisfaction.
  

• 2–5 years of experience in Customer Success, Account Management, or Client Servicing (SaaS/ERP/CRM domain preferred).
  
• Strong understanding of B2B SaaS and enterprise workflows.
  
• Excellent communication, presentation, and relationship-building skills.
  
• Problem-solving mindset with the ability to manage multiple clients simultaneously.
  
• Proficiency in tools like CRM software, MS Excel, and reporting dashboards.