Posted:2 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

Customer Success Lead

Location:


Customer Success Lead


What You’ll Do

Lead & grow the team

Be hands-on

Customer & partner interface

Support operations

Product pulse

Prioritization & ownership:

Process & tools

Reporting

Leadership:


What We’re Looking For

Customer Success / Support leadership for

US-based customers

US healthcare or health insurance domain

customer-facing support team

enterprise and SMB customers

· Proficiency in ticketing systems (Zoho Desk, HubSpot, or similar).

· Strong analytical skills with an eye for operational efficiency.

adapt processes and operations as the company scales rapidly

A doer mindset:

· A hustler with excellent management skills, strong task ownership, and the ability to drive outcomes in a fast-paced environment.

excellent communicator

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