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Customer Success Associate

Customer Success Associate

Centilytics

1 - 2 years

3 - 4 Lacs

noida greater noida delhi / ncr

Posted:1 day ago| Platform:

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Skills Required

client relationship client success client engagement customer focus

Work Mode

Work from Office

Job Type

Full Time

Job Description

data-driven and customer-focused professional

Key Responsibilities:

Monitor and analyze customer KPIs to drive satisfaction and retention
Conduct business reviews to align solutions with customer goals
Proactively engage with customers and resolve issues
Suggest improvements based on sentiment and usage data
Collaborate with internal teams (Product, Sales, Support)
Deliver customer training and resources
Maintain accurate documentation and report on customer health

Qualifications:

1–2 years in Customer Success or a similar role (SaaS/tech preferred)
Strong data analysis and communication skills
Experience conducting business reviews
Proactive, organized, and customer-centric

Let me know if you want a version tailored for a job board or internal use.

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Customer Success Associate