Customer Service/Customer Support Internship

The role entails resolving queries of Teachers to validate their data as part of the Specimen programme. You are expected to possess excellent product knowledge to enhance teacher satisfaction. Providing accurate, valid, and complete information by utilizing the appropriate methods and tools is crucial. Keeping records of teacher interactions, processing their accounts, and filing documents are part of the responsibilities. Handling teacher complaints and offering suitable solutions and alternatives within specified time limits is also a key aspect of the role. The ideal candidate for this position is a fresher with a solid, never give up attitude and a positive mindset. Proficiency in English communication is essential. Additionally, having good technical skills, including knowledge of Excel, CRM tools, etc., is required. Agrawal Group of Publications is a conglomerate of 3 companies: Educart (children's books), Agrawal Publications (degree books), and Agrawal Examcart (competition books). Our subsidiary company, Schoolcart, provides high-quality printing solutions. Operating throughout India with our base in Agra and a branch office in New Delhi, we have established a strong retail market presence in 22 states. With the continuous growth in the education sector and the rising number of colleges in urban and rural areas, we aim to expand our marketing operations in potential areas. We offer career opportunities to recent graduates and students, providing a promising future and career path for newcomers.,