Customer Service Trainee

Dear Aspirants,

Hope my email finds you doing well.

We hereby invite your job application for Customer Experience/Service Desk/Product support Trainee role across Hyderabad, Bangalore & Pune location. Please refer to the JD and help share your job applications if the same is aligned to your career aspirants and you meet required threshold as per laid down JD.

Job title: Trainee : Customer Experience/Service Desk/Product Support

Job Level: Fresher (0-1 Year Relevant Experience with tier 1 BPM firm)

Location: Bangalore/Hyderabad/Pune

Model: 100% work from office

PS: Selected folks will be given training on process they found fit and be deployed upon successful completion of due training and be placed as per location stated above.

Key Responsibilities:

1) Provide first level resolution and empathetic customer care through phone, email & chat

2) Handle customer objections, build rapport and ensure smooth resolutions

3) Stay updated on product knowledge and tools

4) Log tickets, track cases and ensure timely follow-up

5) Document customer interactions and escalate complex issues when needed

6) Maintain high levels of Customer satisfaction and professionalism

Skills required

1) Excellent verbal and written communication skills in English

2) Strong customer handling and problem solving abilities

3) Advance knowledge of MS Office and computer systems

4) Ability to work in rotational shifts, including night shifts & weekends

5) Effective listening and probing skills

6) Self motivated and proactive attitude

Eligibility Criteria

1) Any full time graduate (No Backlogs)

2) Fresher with 0-1 year of relevant BPM experience

3) Willingness to work in US time zones

4) Commitment to client specific training and 24*7 support environment

Should you want to kick start your career with infosys please feel free to express your interest alongside your most updated resume and below cited details.

1) Most updated resume

2) Qualification:

3) Key competence

4) A quick snapshot about yourself

5) Current Location

6) Preferred Location

7) Willingness to work in night shifts with rotational offs:

8) Expected Compensation

9) Joining Availability

All the required details with your updated resume be routed to undersigned and you'll be called should your profile matches with abovesaid requirement.

Looking forward to hearing from you.

Amit

amit.jha07@infosys.com