Customer Service Representative

Company Description

Wizfair is a rapidly growing travel brand that provides exceptional travel programs to diverse global destinations. We are passionate travelers dedicated to offering the most authentically rich travel experiences. Known for our exemplary client service, destination expertise, and affordable luxury travel packages, Wizfair guarantees peace of mind and reliability for all travelers. Our team, from our headquarters in the United States to offices in India, Canada, and expert management throughout Europe, Asia, and the Middle East, provides personalized service at every stage of your journey.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Gurugram. The Customer Service Representative will handle day-to-day tasks including providing exceptional customer support, ensuring customer satisfaction, and enhancing the customer experience. The role involves assisting clients with inquiries, resolving issues, offering travel-related advice, and maintaining a high standard of client service throughout the entire travel process.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and maintain high standards of client service
• Excellent communication and interpersonal skills
• Problem-solving skills and ability to handle customer inquiries and issues effectively
• Experience in the travel industry is a plus
• Bachelor’s degree or equivalent experience in a relevant field
• Researching routes/airlines to help colleagues offer the best available fares to secure

business for Travel & Lifestyle Services

• Providing support to ticketing teams and refund teams for escalations or Refunds as well

as reviewing charge-backs inquiries with the Accounts & Reconciliation team.

• Monitor the refund inbox – action any queries from consultants/ticketing/Customer

relations or airlines