Customer Service Representative

Your role will involve the following tasks: - Analyzing and solving customer queries through calls. - Assisting in the execution and implementation of process improvements in the CRM team in consultation with the Team Lead. - Improving the Customers" Experience with the Client Services by ensuring that the Customers" issues are attended to promptly and all their concerns are resolved immediately. - Ensuring strict compliance with all Company Policies and procedures, code of conduct, and regulatory guidelines while servicing the customers. - Suggesting effective ways through which the Client can promote its products and services and increase customer satisfaction. - Providing splendid customer services to customers in a friendly and courteous manner at all times. - Having sufficient knowledge about the products and services and responding to all inquiries accordingly. - Thinking creatively and making innovative suggestions that improve operational efficiency, effectiveness, internal controls, or customer service. Qualifications Required: - Excellent verbal and written communication skills. - Customer-oriented and a team player. The company is located at Candor Tech Space, Noida Sector 135 (Delhi NCR). The working model is 24*7 with a work from the office setup. Free pick up and drop facility is provided within a 35 km range from the work location. Additionally, the company offers a salary range of 3.5 LPA to 4.2 LPA, Medicare Facility (free online consultation with Doc), life insurance, and medical insurance.,