Customer Service Representative

Position

Location

Employment

Working Hours:

📌 9:00 PM IST – 6:00 AM IST (Non-negotiable)

Note: Candidates who are willing to work during this timeframe apply others please don't apply.

Overview

customers from the US market

Key Responsibilities

* Answer incoming customer phone calls professionally and promptly.

* Communicate with customers in clear, fluent, and polite English.

* Manage and respond to all customer messages across Shopify channels, including:

* Shopify Inbox

* Email

* WhatsApp (if connected)

* Social media direct messages (Facebook, Instagram, etc.)

* Resolve customer inquiries related to orders, shipping, returns, and product information.

* Maintain accurate records of interactions and update customer details in the system.

* Coordinate with internal teams (Operations, Dispatch, Product) for issue resolution.

* Ensure timely follow-up for pending customer issues.

* Identify recurring issues and escalate them when needed.

* Maintain high standards of customer satisfaction and support quality.

Requirements

Excellent command

1–2 years of experience handling American (US-based) customers over phone or chat.

* Prior experience in customer service, call handling, or e-commerce support (preferred).

* Familiarity with Shopify and its communication channels (preferred but not mandatory).

* Ability to multitask and manage multiple conversation threads simultaneously.

* Good problem-solving and interpersonal skills.

* Basic computer literacy and comfort with using online tools.

Patient, empathetic, and professional attitude.