Customer Service Representative

0 years

0 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

This is a full-time on-site role for a Customer Service Representative located in Pune. The Customer Service Representative will be responsible for providing exceptional customer support, resolving inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include managing customer interactions, addressing and resolving complaints, and maintaining detailed records of customer interactions and transactions.

Qualifications

  • Customer Service Representatives, Customer Service, and Customer Support skills
  • Experience ensuring Customer Satisfaction and enhancing Customer Experience
  • Strong communication and interpersonal skills
  • Ability to handle challenging customer service situations with professionalism
  • Proficiency in using customer service software and tools
  • High school diploma or equivalent; a bachelor&aposs degree is a plus
  • Previous experience in a customer service role, preferably in the consulting or services industry

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