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Jobs in panchkula
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Defence Wards Matrimony
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Customer Service Representative

Customer Service Representative

Defence Wards Matrimony

0 - 2 years

|

1 Lacs

Posted:None| Platform:

Apply

Skills Required

communication skills product awareness time management problem solving convincing power product knowledge conflict resolution critical thinking interpersonal communication idea generation conflict management customer service orientation interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Customer Service Representative

Role & responsibilities

Respond promptly to customer inquiries via phone, email, or chat.
Provide accurate information about services and policies.
Handle and resolve customer complaints with professionalism and empathy.
Maintain detailed records of customer interactions.
Process orders, applications, forms, and requests accurately.
Collaborate with internal teams to escalate and resolve complex issues.
Follow up with customers to ensure resolution and satisfaction.
Meet or exceed performance targets (response time,resolution rate, satisfaction score).
Continuously update knowledge of products, services, and customer service practices.

Preferred candidate profile

Experience in matrimonial industry.
Multilingual abilities for diverse customer support.
Strong verbal and written communication skills.
Excellent listening, problem-solving, and conflict-resolution abilities.
Ability to multitask, prioritise, and manage time effectively.
Proficiency with MS Office.
Positive attitude, empathy, and resilience under pressure.

More Jobs at Defence Wards Matrimony

Customer Service Representative

panchkula

Experience: Not specified

INR 1 - 1 Lacs

Customer Service Intern

panchkula

Experience: Not specified

INR 1 - 1 Lacs

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Defence Wards Matrimony

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