Customer Service

Company Description

Flomic Global Logistics is a trusted logistics service provider dedicated to delivering comprehensive solutions for all logistics needs. With a focus on achieving customer satisfaction, Flomic Group prides itself on its reliability and customer-centric approach. The organization ensures efficient and effective services tailored to the unique needs of its clients. Flomic continually strives to improve and adapt to the dynamic logistics industry.

Work Location:

Requirements:

• Candidates having min 2 years of Customer Service experience in Import / Export freight forwarding. 

• Good knowledge and understanding of INCO TERMS to enhance smooth process.

• Good geographical knowledge of International Ports, Indian Ports and ICD’s.  

Key Responsibilities:

• Handling customer’s Import Export inquiries and quote/ co-ordinate with pricing team for quotes. 

• Coordinate with the Pricing team for quotations/renegotiations and ensure correct rates are shared with customers.

• Work closely with the operations team and transportation team for smooth job execution and vehicle arrangements.

• Maintain proper communication balance between customers and internal teams for seamless shipment handling.

• Resolve customer queries related to shipments and ensure high service satisfaction.

Forward work sheet for invoice preparation to Accounts Team 

Responsible for Operation Job Closing 

Must have knowledge on working on logisys or any application related to opening of jobs.