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Customer Service Executive

Customer Service Executive

Zenloitte

0 - 1 years

2 - 3 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

bpo bpo customer service voice process banking voice bpo process inbound process banking process outbound process voice support inbound voice process domestic voice process bpo voice telecalling domestic bpo customer care international voice process domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond to customer inquiries via email, chat, and other non-voice channels
Resolve customer concerns professionally and efficiently
Perform data entry tasks with high accuracy
Maintain detailed records of customer interactions
Work collaboratively with the team to achieve performance targets
Escalate complex issues to senior management as needed

Preferred candidate profile

0-1 year of experience in BPO/Call Centre environment (preferably international voice process).
Excellent communication skills in English language (written & spoken).
Ability to work on rotational shifts including evenings, nights, weekends, and holidays.
Strong problem-solving skills with attention to detail and ability to multitask effectively.

Perks & Benefits

Performance-based incentives
EPF & ESI benefits
Career growth opportunities

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