Customer Service Executive

Matrix Weighing Systems

2 - 3 years

1 - 2 Lacs

Rajkot

Posted:2 months ago| Platform:

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Skills Required

bpo service quality customer relationship backend operations customer service customer care training coordination customer support salesforce operations employee engagement recruitment troubleshooting customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle day to day after service activity
Manage service team effectively to provide quick & satisfactory service to customer
Maintain records of all incoming service calls and actions taken for future assessment
Coordination with the Service department regarding customer problems
Diagnosing faults and troubleshooting over the phone
Assisting fellow Engineers regarding any technical issues
Imparting training to Engineers about product functioning, fault finding, and troubleshooting methods
Responding immediately to equipment breakdowns
Develop service procedures, policies, and standards
Keep ahead of industry developments
Apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Maintain the ordinary workflow according to priorities
Improve customer service quality results by studying, evaluating, redesigning processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes
Study new projects and implement them in hardware and software

Skills and Requirements

The skills to work both independently and as part of a team
Dedicated & hardworking in work perfection
Driving license

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