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AMERICAN EXPRESS
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Customer Service Analyst T2-II

Customer Service Analyst T2-II

AMERICAN EXPRESS

3 - 6 years

5 - 8 Lacs

gurugram

Posted:None| Platform:

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Skills Required

career development time management customer satisfaction focus relationship building finance wellness customer relationship customer service customer service analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you make an impact in this role?

Every one of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they re more than a friendly voice, they re problem solvers and relationship builders. The people you ll work with, and the customers you ll care for, value your passion and unique personality as much as we do. We manage the customer relationship with the bank by managing everything from updating addresses to processing applications.

Minimum Qualifications

Customer First focus = Easy, Recognize Solve
Customer service experience with exceptional listening and relationship building skills
Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office Products
Strong written and verbal communication
Attention to detail with ability to quickly identify problems and suggest sound resolutions
Ability to use good judgment in decision making

Preferred Qualifications

Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
Strong time management skills and the ability to work under pressure with limited supervision
Ability to effectively manage change and remain calm in stressful situations
Have a mindset of innovation with a mindset of streamlining internal process for greater speed and agility.

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AMERICAN EXPRESS

Financial Services

New York NY

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Customer Service Analyst T2-II