Customer Relationship Executive

Vigneto

0 - 3 years

0 Lacs

new delhi delhi india

Posted:1 day ago| Platform:

Apply

Skills Required

service communication api shopify billing negotiation crm ethics

Work Mode

On-site

Job Type

Full Time

Job Description

Location

Job Type

Experience

Company Description

Vigneto is a premium D2C tableware brand that offers the best-in-class tableware products inspired by Indian taste and aesthetics. Our mission is to create exceptional products that elevate your dining experience.

Duties and responsibilities:

Handle B2C and B2B customer queries / issues / concerns / feedback / grievances over phone, email, WhatsApp, and social media
Handle WhatsApp Business communication via WhatsApp API tools
Convert queries / leads into orders
Coordinating with different marketplaces such as Amazon, Nykaa etc for promoting sales of the products
Multitask across multiple dashboards, including Shopify, email, WhatsApp, and CRMS
Manage customers queries in their preferred language i.e., English or Hindi
Communicate with a premium customer base in an efficient manner
Understand the category of tableware and home décor quickly
Help customers with technical & billing related queries
Coordinate with other teams to make sure customer' queries are resolved
Provide personalized product consultations, helping customers find the right fit based on their needs

Desired Candidate Profile:

Excellent communication (English & Hindi) and negotiation skills
Tech-savvy with experience using customer service tools, Shopify, and CRM platforms
Should have good work ethics and calm attitude
Should be able to manage escalations and queries efficiently

More Jobs at Vigneto

Social Media Manager

New Delhi, Delhi, India

Experience: Not specified

Salary: Not disclosed

Brand Communication & Marketing Manager (Luxury Lifestyle)

new delhi, delhi, india

5.0 - 5.0 yrs

Salary: Not disclosed

Customer Relationship Executive

new delhi, delhi, india

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.