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Axis Max Life Insurance logo

Customer Engagement Executive

1 - 5 years

1 - 3 Lacs

gurugram

Posted:1 day ago| Platform: Naukri logo

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Skills Required

customer engagement customer support customer service customer experience branch operations customer retention customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handling Digital Calls (

    Call Quality Audit Process Adherence).

  • Query resolution and Service request processing at Digital Calls.
  • Service to Sales/Recruitment lead Generation and Conversion.
  • Ensuring 13M & 25M persistency collection.
  • Retaining customer coming in for Surrender/ECS/FLC/E2R.
  • New Business WIP Management.
  • Statutory Compliance & Branch Risk Rating.
  • Training & Certification.

Desired qualifications and experience:

  • Must have a minimum of 2-3 years

    Insurance

    experience of which at least 2 yrs in customer service / operations / Finance.
  • Must be a graduate.

Knowledge and skills required:

  • Ability to work in a fast paced environment
  • Strong people skills
  • Good co-ordination skills
  • Data management on Excel should be good
  • Accounting Knowledge
  • Customer Centric

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