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Customer Care Representative

Customer Care Representative

QuickPlace

0 - 3 years

0 Lacs

kochi kerala

Posted:22 hours ago| Platform: Shine logo

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Skills Required

customer support team management customer service aftersales support policies procedures hiring process resolving complaints

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive, you will be tasked with resolving customer complaints, managing a team of representatives to provide exceptional customer service and after-sales support. Your role will involve creating and implementing policies and procedures to ensure a standardized level of service is maintained for all customers. You will also be responsible for the hiring process and training of staff to guarantee efficient service delivery. The ideal candidate for this position should hold a degree and have a fresh perspective towards customer support. Previous experience is not mandatory as this is a fresher role. Your responsibilities will include overseeing the customer service process, planning training programs, and effectively addressing any customer complaints that are escalated to you. This is a full-time position with a day shift schedule, offering a performance bonus. Proficiency in Hindi and English is preferred for effective communication with customers. The work location is in person, where you will lead your team to deliver outstanding customer support and service.,

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Customer Care Representative