Customer Care Executive

Flexisales Marketing

0 - 2 years

3 Lacs

pune

Posted:9 hours ago| Platform:

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Skills Required

customer calling outbound sales customer care customer queries outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle inbound and outbound customer calls in a professional and courteous manner.
Respond to customer queries, provide accurate information, and resolve issues within defined timelines.
Record and maintain customer interactions, details, and complaints in CRM systems.
Escalate complex issues to the appropriate department while ensuring customer satisfaction.
Assist customers with product/service-related information, troubleshooting, and support.
Meet daily/weekly performance targets such as call quality, resolution time, and customer satisfaction scores.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Stay updated with product knowledge, policies, and procedures to deliver effective service.

Preferred candidate profile

Minimum: Graduate/Undergraduate (any stream).
6 months 1 year of experience in domestic BPO / customer service / call center role.
Freshers with strong communication skills may also be considered.

Core Competencies to Evaluate During Interviews

Communication Skills
Clear verbal communication in English/Hindi/Regional language.
Active Listening
– Ability to understand customer needs and provide suitable solutions.
Problem-Solving
– Quick thinker with the ability to resolve issues effectively.
Patience & Empathy
– Handle customer queries calmly and professionally.
Adaptability
– Ability to learn new processes, tools, and technologies quickly.
Basic Technical Knowledge
– Familiar with CRM tools, MS Office, and call handling systems.
Time Management
– Ability to handle multiple calls/queries while maintaining quality.
Team Collaboration
– Work effectively with peers and supervisors for smooth operations

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