CRM Developer

Apollo AyurVAID is an award-winning chain of hospitals across India. We use world’s leading applications, LeadSquared for lead management, and Oracle’s NetSuite application for pharmacy management, sales automation, and finance functions. We are enhancing our IT team to scale and provide consistent quality healthcare and customer experience.

• Winner of IT Excellence award for 2018 from Ayush, Government of India.
• Winner of prestigious National award for Best Ayurveda Centre of the year 2017 from Ministry of Commerce and Industry, Government of India.
• Recipient of Economic Time’s Best Asian Healthcare Brands for 2017 and Best Indian Healthcare Brands for 2016.
• The only Ayurveda company to win a National Quality Award (the Quality Council of India-DL Shah Award in 2012).

Job Description:

• Identify, evaluate and implement customer requirements related to lead management: set-up, configuration, customization, scripting, and integration.
• Integrate lead management system with external applications as required.
• Analyse and troubleshoot complex system/user issues and coordinate issue resolution across users, technical team, and vendors as needed.
• Work with the Digital marketing, and Call center teams to optimize the processes for lead management. Ensure data quality, timeliness and completeness is adhered.
• Generate performance dashboards to track key parameters.
• Provide hands-on training to end-users.
• Create technical and user documentations.
• Ensure users are provided with professional, courteous and timely support and service.
• Stay current on latest technology trends and best practices and apply this knowledge to the business.

Required Profile/Skills:

• Bachelor Degree or Equivalent in Computer Science, Information Systems Management or related field.
• 2+ years of hands-on experience with development, customization and implementation of LeadSquared or any other CRM/lead management systems, and good understanding of business processes.
• Working experience in the following areas is required: Creating and customizing forms, reports, dashboards, and scripts, Integrating CRM and lead management applications with external applications, HTML, JavaScript, Web Services and SQL.
• Working experience in automating routine tasks, a plus.
• Working experience in healthcare industry, a plus.
• Strong communication, people skills and ability to work in a team, a must.
• Strong analytical and problem-solving skills, a must.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person