CRM

Job Title: Customer Relationship Manager Offboarding

Company: Cache Labs LLP

Location: Delhi

Employment Type: Full time

Experience- 0-1 year

Key Responsibilities:

Manage the end-to-end offboarding process for SGC clients, ensuring a professional and seamless experience.

Collect written and video testimonials that reflect the client’s journey and achievements.

Coordinate and schedule podcasts, webinars, or success story calls featuring clients.

Promote relevant post-program engagement opportunities, such as mentorship or ambassador plans.

Maintain ongoing, positive relationships with clients for potential future collaboration and referrals.

Work cross-functionally with the marketing and success teams to amplify client stories and insights.

Requirements:

Strong communication and interpersonal skills, with a client-first mindset.

Proven ability to manage professional relationships with a high level of empathy and attentiveness.

Basic understanding of sales techniques and experience in coordination or client-facing roles is preferred.

Well-organized, detail-oriented, and capable of handling multiple client interactions simultaneously.

Comfortable with tools for scheduling, video conferencing, and CRM platforms.