CRM Architect

Title: CRM Architect 

Preferred Location: Hyderabad, India

Full-time | WFO | 5 Days

Experience Level : 7+ Years

The Digital Hub India Team seeks a dynamic CRM Architect to propel our innovations forward. As Sales & Marketing COE you are responsible for enabling all business units who adopt Salesforce, MS Dynamics, Sage and other products –As part of our team, you will be responsible for designing, optimizing, developing, and implementing product solutions to our business growth creating a different and better customer experience.

You will lead a team of IT professionals, including Vendors, Partners, Developers, Business Analysts to ensure high-quality, scalable technology solutions are delivered to meet business needs with a focus on solutions with the ability to quickly pivot between diverse business units with widely differing goals. This role requires to be a critical member of the COE to be a standard-bearer for best practices. Play a Domain Architect's role on projects as needed providing the conceptual, logical and physical architecture, defining best suited technology. This includes designing effective, efficient innovative Salesforce solutions and other CRM solutions, defining modernization and improvements to existing systems, and combining a high level of Salesforce expertise with manufacturing industry standards to drive change and innovation across business lines.

Key Accountabilities/Deliverables:

• Work closely with key stakeholders to map business processes and create a custom solution across Sales and Service cloud, Marketing cloud, Data cloud and other CRM products.
• Design and implement scalable and efficient CRM solutions tailored to business requirements.
• Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications.
• Lead the technical design and architecture of Salesforce &other CRM implementations, including custom development and integrations with third-party applications.
• Provide guidance and support to development teams throughout the implementation lifecycle.
• Conduct code reviews and ensure best to recommend solutions that optimize performance and functionality.
• Facilitate workshops and training sessions for end-users to ensure successful adoption of Sales & Marketing solutions.
• Assist in troubleshooting and resolving technical issues related to Salesforce and other CRM applications.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in computer science or a related field is required; desired Master's degree.
• 7+ years of professional experience in software architecture or senior software engineering capacity at enterprise scale
• Deep understanding of Salesforce Sales, Service, Experience Clouds, Event Monitoring, Marketing Cloud.
• Proven experience as a Salesforce Solutions Architect or in a similar role.
• Familiarity with integration tools and APIs (e.g., REST/SOAP)
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills to interact with clients and team members effectively
• Ability to work independently and manage multiple projects simultaneously.
• Experience in managing large-scale, cross-functional projects or services is preferred.

Job Type: Full-time

Work Location: In person