Credit Approval Representative

Are you detail-oriented, persuasive, and ready to help customers with clarity and confidenceFusion CX is hiring Credit Approval Representatives in Navi Mumbai to support customers through structured verification and qualification processes. This role is ideal for professionals with strong communication skills, data accuracy, and a passion for providing seamless customer experiences.

If you are exploring customer service jobs in Navi Mumbai, financial process roles, or call center careers that blend professionalism with purpose, this is your opportunity to grow with a global customer experience company.

About the Role

As a Credit Approval Representative, you will assist customers who have applied for short-term loans by validating their personal and employment information and ensuring eligibility for loan approval. You will manage outbound and follow-up calls, confirm details, ask structured qualification questions, and seamlessly transfer eligible customers to the next stage of the approval process.

This role combines customer service, data accuracy, and financial communication helping customers secure fast, reliable support while maintaining compliance and trust.

Key Responsibilities

• Contact customers who have applied for payday loans by manually calling all provided personal and employer contact numbers.
• Verify customer identity by confirming their name, email address, and/or the last four digits of their social security number.
• Ask a structured series of qualification questions to determine loan eligibility.
• Update or validate customer personal and employment information in the system with complete accuracy.
• Transfer qualified customers to a Lending Agent for final approval and direct deposit processing.
• Maintain a professional, courteous, and positive approach during all customer interactions.
• Build trust and rapport with customers while ensuring compliance with company and product guidelines.
• Uphold a strong sense of responsibility, integrity, and enthusiasm as the voice of the company.

Qualifications & Requirements

• Graduates preferred; however, undergraduates with relevant skills and experience are encouraged to apply.
• Fluent in English with excellent verbal and written communication skills.
• Strong active listening skills and a professional, customer-focused demeanor.
• Ability to lead conversations while maintaining a positive and respectful tone.
• Skilled at multitasking typing while communicating clearly and accurately.
• Minimum typing speed of 40 WPM with attention to detail and precision.
• Ability to remain calm, courteous, and results-driven in a fast-paced environment.
• Previous experience in customer service or data validation roles preferred.
• Willingness to work flexible shifts, including evenings and weekends, as required.

At Fusion CX, we combine precision, professionalism, and people-first values to create rewarding career opportunities. As part of our operations team, you will be empowered to deliver meaningful interactions that reflect care and credibility.

• Structured Training:

  Receive complete process and communication training before you begin.

• Career Growth:

  Advance your skills in communication, compliance, and service excellence.

• Supportive Culture:

  Be part of a collaborative, growth-oriented environment that celebrates success.

• Performance Recognition:

  Earn rewards for quality, consistency, and contribution.

Searching for customer service jobs in Navi Mumbai, call center opportunities, or financial process support rolesApply now and build your career with Fusion CX as a Credit Approval Representative in Fusion CX Mumbai.