CPS Senior Representative

Overview

• Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution
• Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our innovative products & solutions
  

Responsibilities

• Develop lighting control and shading solutions for commercial/residential/hospitality projects during specification, estimation, and post sales stage
• Provide technical solutions support for presales and post sales for Lutron’s projects in all global markets.
• Pre-Sales - Work closely with global sales team to prepare lighting control solutions, budget estimates, quotes, sales proposals for Lutron projects
• Post-Sales - Working with project managers to provide shop drawings (schematics, occupancy & daylight sensor layouts, device layouts, panel schedules, load schedule, bill of material, product specification documents etc.)
• Analyze and understand electrical/lighting/architectural layouts and any other construction documents to provide appropriate solution
• Prepare wiring diagram, system layouts using AutoCAD/Lutron Designer software to be used by electrical contractor for site installation
• Coordinate with global sales and project managers to design and quote superior solutions
• Meet the project timelines
• Assist in project coordination for key specification accounts
• Stay aligned to Lutron’s 5 principles:
• Be passionate
• Be flexible and adaptable to changing markets
• Be an innovative thinker
• Be customer focused
• Be ethical
  

Qualifications

• Degree in Engineering with an aggregate of 60% or above?
• Prior experience of 2-4 years in designing lighting control
• Knowledge of architectural/construction industry and commercial project process a plus
• Knowledge of AutoCAD a plus
• Knowledge of Lighting control industry a plus
• Customer service experience is a plus