Control Centre Agent

As a member of the Global Control Centre Team and reporting to the Group Lead Global

Control Centre, the Control Centre Agent is responsible for providing frontline support by

performing remote first-level alarm monitoring and executing reset procedures in accordance

with established handling instructions. The role involves close collaboration with the entire

Control Centre team, service regions, and customers to ensure 24/7 business continuity. The

primary objective is to maintain uninterrupted support and operational efficiency in remote

operations, while ensuring quick response times and high-resolution rates to deliver a high

level of customer satisfaction.

Role & responsibilities:

• Work as an Agent in the Global Control Centre under a shift schedule 24/7
• Works under guidance of senior positions.
• Perform remote 1st level alarm resets based on defined handling instructions.
• Processing and solving of 1st level customer requests according to defined handling

instructions.

• Support in scheduling service technicians as well as ordering and dispatching spare parts.

• Min.0-2 years experience as a call center agent or comparable position.
• Good communication skills with profound English skills (spoken and written) are a

must.

• Polite and service-oriented working style.
• Willingness to work in a 24/7 shift schedule.
• Basic Knowledge of SAP will be an advantage, but not mandatory.

Education and qualification

• Bachelors in Electrical/Electronic Engineering or equivalent technical background.
• Excellent English language skills.
• Experience in the wind energy industry is an advantage, but not mandatory.

Personal profile

• Adaptable to change.

• Demonstrates flexibility and efficiency in handling multiple tasks simultaneously in a

fast-paced environment.

• Ability to work in 24/7 working environment with different shifts.

• Member of global teams, ability to work with team.

• Good comprehensive skills.

• Good Communication Skills.