108 Contract Abstraction Jobs

MORAE SERVICES INDIA PRIVATE LIMITED is looking for Bahasa Speaking Document reviewer to join our dynamic team and embark on a rewarding career journey Review and analyze documents written in Bahasa for accuracy Translate and summarize key information as required Ensure compliance with legal, cultural, and organizational standards Collaborate with multilingual teams for consistency in output Maintain confidentiality and meet tight deadlines

Were looking for University Graduates/Post Graduates (Commerce / Finance Background) or equivalent work experience in lease administration. A PMP / MBA degree is preferred. A minimum of five (5) years industry experience required either in the corporate environment, third party service provider or as a consultant; Strong attention to detail; Knowledge of real estate leases and accounting would be useful; Demonstrated ability to maintain and manage accurate data; Demonstrated ability to prioritise work within tight operational and financial deadlines; Good interpersonal skills to operate as a pro-active member of a small core team; Positive approach to meeting clients needs; Experience in using a property management/lease administration system. Should be able to work with and report to multiple point of contacts and multiple projects at the same time. Strong team management and project management skills including project planning.

We are looking for Contract Administrator Customer Services to join our team in Bangalore. About the Role: Siemens Healthineers India is looking for Area Sales Professional for the Point of Care (PoC) portfolio of its Diagnostics business. Role & Responsibilities: You are responsible for Service Order / Contract Processing You are responsible for Timely billing of contracts and Data Hygiene of Service contracts You will be a SPOC for central topics with stakeholders with regard to revenue recognition, Cost and Margins You will ensure OOH Program (Order on Hand) is executed on a monthly basis. You will forecast and monthly monitoring of CS POB from Equipment business to Service business (Extended warranty revenue, application services revenue etc.,) You will review of cost bookings and initiate Internal cost recovery You will forecast and monitoring of Commission business revenue You will have an active involvement in Digitalization / Automation topics You will be responsible for Coordination for Audit requirements You will comply with company policies, guidelines & procedures in order to protect the business interests and reputation. Experience & Educations: Education: M. Com or CA Experience: 8-10 Yrs experience. Key Skills & Tools: Demonstrate ability to work independently & within a team. Strong coordination and communication skills.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you RESPONSIBILITIES: Review executed contracts for completeness, including amendments and side letters. Identify key clauses and other critical metadata from the contracts. Manage documents and metadata for the centralised repository. Must have a keen eye for detail to ensure document metadata quality. Manage and coordinate with cross-functional departments. Manage to understand, interpret, and analyze the metadata. Manage to understand Internal stakeholder requirements and act swiftly to respond back to those requirements. REQUIREMENTS: Minimum 0 1 years experience in a similar type of role. Excellent written and oral communication skills. Education to degree level (a law related degree would be an advantage). Prior working experience on contracts (abstractions, summarization or analyzing) preferred. Effective time management skills. A positive can do attitude. Good knowledge of Word, Excel, and Power Point. Ability to be a quick learner. Be a team player. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Assistant Manager- Lease abstraction Were looking for Commerce Graduates, having at least 6 years of experience in Lease Administration / Database Management or AR. It would be wonderful if you’ve worked on Real estate commercial lease abstractions/administration and having an experience in using a property management/lease administration system. Immaculate knowledge You should possess strong leadership, communication and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities, Strong organizational and interpersonal skills, demonstrated ability to maintain and manage accurate data and to prioritise work within tight operational deadlines, high degree of workplace ethics and integrity Strong experience in team management Shift: 5.30 PM- 2.30 AM (US Shift) share CV at jyoti@windowsconsultants.co.in

1.Correspondence of all sites & reply to the client’s letter within 10 days in coordination with the Project Manager. 2.where we need to keep the contractual matter on record with clients and Sub- contractors. 3.Tracking BG and insurance of projects Required Candidate profile 4. monitor contractual compliances with respect to time, cost , and quality including milestone compliances and prepare report and present in MIS. 5. prepare EOT claims, escalations, and other claims.

MORAE SERVICES INDIA PRIVATE LIMITED is looking for Document Review- Sr. Associate to join our dynamic team and embark on a rewarding career journey Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Preparation of operating budgets, financial statements, and reports. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processe

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you RESPONSIBILITIES: Review executed contracts for completeness, including amendments and side letters. Identify key clauses and other critical metadata from the contracts. Manage documents and metadata for the centralised repository. Must have a keen eye for detail to ensure document metadata quality. Manage and coordinate with cross-functional departments. Manage to understand, interpret, and analyze the metadata. Manage to understand Internal stakeholder requirements and act swiftly to respond back to those requirements. REQUIREMENTS: Minimum 0 1 years experience in a similar type of role. Excellent written and oral communication skills. Education to degree level (a law related degree would be an advantage). Prior working experience on contracts (abstractions, summarization or analyzing) preferred. Effective time management skills. A positive can do attitude. Good knowledge of Word, Excel, and Power Point. Ability to be a quick learner. Be a team player. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

We are seeking a meticulous Legal Operations Intern to handle day-to-day legaloperations including NDA management, contract review, document abstraction, andredlining support for ongoing projects. Key Responsibilities Review, negotiate, and manage Non-Disclosure Agreements (NDAs) Perform contract abstraction and create executive summaries Provide redlining support for various legal documents and agreements Summarize complex legal documents for internal stakeholders Assist in contract lifecycle management Support ongoing projects with legal documentation review Maintain contract databases and tracking systems Coordinate with internal teams on legal requirements for projects Required Qualifications Currently pursuing LLB or LLM degree (2nd year onwards preferred) Strong contract review and negotiation skills Experience with redlining and document markup Excellent summarization and abstraction abilities Proficiency in legal document management systems Knowledge of commercial contracts and corporate law Attention to detail and ability to work under tight deadlines Proficiency in MS Office Suite and PDF editing tools

eJyothi Services, a subsidiary of U.S. based company Aptin LLC, provides Information Technology and Business Operations support to its various U.S. clients. We are hiring Business Support Analyst to provide Business Development, Proposal Support and Contract Management support for our U.S. clients. Roles & Responsibilities Identify relevant federal opportunities (For e.g. RFI, RFP, RFQ) from defined sources, and perform their analysis, tracking, and reporting. Conduct research to build opportunity pipeline and identify strategic teaming partners. Assist in formal opportunity capture process and gate reviews. Read solicitation /proposal documents and understand proposal compliance requirements. Prepare and develop proposal outlines and artifacts based on proposal requirements using appropriate organization style guide. Perform quality control checks, including proofreading and requirements compliance, and assist in the final proposal packaging and delivery. Review contract / task orders from successful proposals and provide input to the client and assist in contract execution. Prepare, review, and execute NDAs, teaming agreements, client contracts, subcontracts, and SOWs/Work Orders. Read through contracts, understand requirements, and perform compliance reporting. Monitor subcontractor project funds utilizations and perform necessary follow up actions. Review work products produced, mentor junior resources, track deadlines, and report to manager in case of any items requiring attention. Provide ancillary support to Project Management Office (PMO) team whenever needed. Handle records management of proposal and contracting records. Create and maintain various process and procedure templates and checklists.Role & responsibilities Required Skills Strong English communication - Oral & Writing Aptitude for reading and understanding legal documents Strong analytical, problem-solving, and self-learning skills Ability to analyze, interpret, and articulate client requirements in a systematic and logical manner, and to devise appropriate service delivery strategies Good team player with results oriented approach and attention to detail Proficient in MS Office (Word, Excel, PowerPoint etc.) Education Graduate or post-graduate in any stream with excellent academic scores. Prefer post graduate degree in Mathematics, Physics, Commerce, or MBA Experience 5-10 years with relevant experience preferred. Location Kochi

About The Role Skill required: Com.Bkg- Loan/Lease Abstraction - Lease Management Designation: Banking Advisory New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.An end-to-end service allowing for IFRS and U.S. GAAP compliance in the financial reporting of leases, overseeing all aspects of the lease agreement process, from coordinating the creation of a new lease to managing day-to-day administrative tasks, overseeing the administration, tracking, and auditing of lease documents, and monitoring the business and financial transactions for lease properties. What are we looking for Commerce graduateFinance and commerce Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Com.Bkg- Loan/Lease Abstraction - Lease Management Designation: Banking Advisory New Associate Qualifications: BCom/Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.An end-to-end service allowing for IFRS and U.S. GAAP compliance in the financial reporting of leases, overseeing all aspects of the lease agreement process, from coordinating the creation of a new lease to managing day-to-day administrative tasks, overseeing the administration, tracking, and auditing of lease documents, and monitoring the business and financial transactions for lease properties. What are we looking for Looking for a candidate with good communication skills and ready to work in any shiftLooking for a candidate with good communication skills and ready to work in any shift Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,Any Graduation

Lease Abstraction - AM Min exp 7 yrs in real estate leases and accounting would be useful; Demonstrated ability to maintain n manage accurate data 2+ Team leading exp mandatory Upto: 12LPA Call:9953984389 mansikohliimaginator@gmail.com Required Candidate profile Experience in using a property management/lease administration system. Good interpersonal skills to operate as a pro-active member of a small core team; Positive approach to meeting clients’ needs

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. We are looking for a qualified Contract Management Manager to be a part of our company. In this role, you will play a key role in: - Maintaining a document repository of all contractual documents including change orders, SOWs, obligation artifacts, etc. - Extracting and tracking the contractual obligations systematically by categorizing the criticality, priority, and business impact. - Interface with external and internal stakeholders for adequacy of coverage and support. Your profile should include: - Contract Review and Analysis - Reviewing and identifying critical terms and risks in IT/BPO outsourcing Contracts. - Identifying contractual deliverables and obligations of the parties. - Interpreting contract language and providing analysis and recommendations to the Client. - Contract abstraction, administering, and managing contracts post-execution. - Tracking and monitoring contract deliverables. - Working with Contract Management tools. At Capgemini, you will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, or new parent support via flexible work. We're committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. You will have the opportunity to work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini's office campuses in India are green and run on 100% renewable electricity. Solar plants have been installed across India locations and Battery Energy Storage Solution (BESS) in the Noida and Mumbai campuses. You will have a chance to make a difference every day. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,

Job Title: Team Lead Legal (Contract Lifecycle Management) Location: Mohali, Punjab Experience Required: 7 years total, with minimum 2 years in a team leadership role Department: Legal Reporting To: Manager Legal / Head – Legal Operations Job Summary: We are seeking a highly motivated and detail-oriented Team Lead with strong experience in Contract Lifecycle Management (CLM) to manage and oversee a team of legal professionals. The ideal candidate will have a deep understanding of contract processes, excellent people management skills, and the ability to drive performance, accuracy, and compliance in all contract-related tasks. Key Responsibilities: Team Leadership & Supervision: Lead, mentor, and supervise a team of legal associates working on contract drafting, review, abstraction, and negotiation. Monitor team performance, set KPIs, and ensure timely delivery of assignments with high quality. Provide training and continuous feedback to team members to improve productivity and legal acumen. Act as the first point of escalation for internal and external stakeholders. Contract Lifecycle Management (CLM): Oversee end-to-end lifecycle of commercial contracts including drafting, redlining, reviewing, negotiation support, execution, renewal, and termination. Ensure adherence to client-specific guidelines, internal SLAs, and legal best practices. Support the implementation and use of CLM tools or platforms such as Icertis, Docusign, Ironclad, Linksquare etc. Stakeholder Coordination: Liaise with internal departments and external clients for smooth contract execution. Participate in client calls, provide updates, and help in resolving contract-related queries or issues. Process Improvement: Identify opportunities for automation, template development, and process enhancement within the CLM function. Ensure up-to-date documentation and SOPs for the team. Risk Management & Compliance: Identify legal and business risks in contracts and propose appropriate mitigation strategies. Ensure all contract practices align with applicable laws, company policies, and client requirements. Required Skills and Qualifications: LLB or equivalent law degree from a reputed institution. 5–7 years of legal experience, with a minimum of 2 years in a team leadership role. Strong experience in Contract Lifecycle Management – especially in commercial, procurement, SaaS, NDA, MSA, SOW, and similar contracts. Hands-on experience with CLM tools (e.g., Icertis, Docusign, Link Square etc.) preferred. Excellent communication, drafting, negotiation, and legal research skills. Proficient in MS Office Suite; knowledge of legal tech platforms is a plus. Ability to manage deadlines and multitask in a fast-paced legal environment. What’s in it for you: Opportunity to manage a large, dynamic team in a reputable LPO firm. Exposure to diverse legal processes and international contract management. Competitive salary package with growth prospects in a leadership role. Chance to work closely with senior leadership and influence business outcomes.

Min exp 7 years in real estate leases and accounting would be useful; Demonstrated ability to maintain and manage accurate data Team leading exp mandatory Experience in using a property management/lease administration system. Required Candidate profile Good interpersonal skills to operate as a pro-active member of a small core team; Positive approach to meeting clients’ needs; Pls Call Vikas 8527840989 Email vikasimaginators@gmail.com

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk Expert Systems Thinking Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working

your Role In this Role you play key role in Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc. Extract and tracker the contractual obligations systematically by categorizing the criticality, priority and business impact. Interface with external and internal stakeholders for adequacy of coverage and support. Your Profile Contract Review and Analysis Review and Identify critical terms and risks in IT/BPO outsourcing Contracts. Identify contractual deliverables and obligations of the parties. Interpret contract language and provide analysis and recommendation to the Client Contract abstraction, administer and manage contracts post execution. Track and monitor contract deliverable an Working with Contract Management tools What you love about working here You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders Skills (competencies)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. In this role, you play a key role in maintaining a document repository of all contractual documents including change orders, SOWs, and obligation artifacts. You will extract and track the contractual obligations systematically by categorizing the criticality, priority, and business impact. Additionally, you will interface with external and internal stakeholders for adequacy of coverage and support. Your profile should include skills related to contract review and analysis. You will review and identify critical terms and risks in IT/BPO outsourcing contracts, identify contractual deliverables and obligations of the parties, interpret contract language, and provide analysis and recommendations to the client. You will also be responsible for contract abstraction, administration, and managing contracts post-execution, as well as tracking and monitoring contract deliverables. Experience working with Contract Management tools is preferred. At Capgemini, you can shape your career with us. We offer a range of career paths and internal opportunities within the Capgemini group. You will also receive personalized career guidance from our leaders. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. With a responsible and diverse team of 340,000 members in more than 50 countries, Capgemini is trusted by clients to unlock the value of technology to address the entire breadth of their business needs. The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by market-leading capabilities in AI, generative AI, cloud and data, combined with deep industry expertise and a partner ecosystem.,

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Your Role The is responsible for managing day-to-day operational activities on contract management related to respective engagements/accounts. In this Role you play key role in Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc. Extract and tracker the contractual obligations systematically by categorizing the criticality, priority and business impact. Interface with external and internal stakeholders for adequacy of coverage and support. Work closely with the Service Delivery team/Action Owners to ensure the compliance of contractual obligations related to IT/BPO contracts. Address contractual queries from engagement stakeholders in case of any ambiguity. Provides clarity on contract language by conducting contract research. Recommend contract change in case of any gap identified related to contractual clauses in the interest of the Capgemini as Service Provider. Your Profile Must be knowledgeable of the major elements of outsourcing contract(s). Understanding aboutDrafting of contract documents. Contract Review and Analysis Review and Identify critical terms and risks in IT/BPO outsourcing Contracts. Identify contractual deliverables and obligations of the parties. Interpret contract language and provide analysis and recommendation to the Client Contract abstraction, administer and manage contracts post execution. Track and monitor contract deliverable and obligationcompliance. Working with Contract Management tools Experience in handling contract management processes through software platform What you love about working here You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the on one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.