Consultant

UK Managed Services: “Tech-Ops” (Logistics) Team – O2C ConsultantBackgroundJazz Pharmaceuticals are an American owned biopharmaceutical company who focus on oncology and neuroscience treatments. Their headquarters are in Dublin, Ireland.Starting in January 2024, the NDBS service to the Jazz has included a dedicated team in addition to AMS and TMS elements. The initial dedicated team consisted of 13.5 FTE, but this is being expanded to 16 FTE through the course of 2025.NDBS colleagues who work in the dedicated team are embedded within the Jazz IS Support function, use Jazz IT Service Management tools, follow Jazz processes and are under the day-to-day management of the Jazz operational leads.Jazz structure their SAP support function into 3 separate Technical Towers: Finance, Non-Functional and Tech-Ops (Logistics). Each tower includes a NDBS Lead to provide the Jazz Management team with a central point of contact and to coordinate the day-to-day activities of team members within the tower.Summary of RoleAs a member of the Tech-Ops Team, you will be responsible for working with various customer stakeholders (both Business and IT stakeholders). This is a very customer focused, hands-on role where the Tech-Ops team are expected to work on customer issues and developments, as well as collaborate with other functional and technical consultants – both within the dedicated Jazz team, and across the wider NDBS Managed Services organization.This role will be remote, although there may be opportunities for occasional travel to customer sites (predominately in Europe).The ideal candidate will have a background in providing support for SAP Logistics, as well as demonstrable skills in managing multiple stakeholders through a mix of communication methods.You will act as an ambassador for the NDBS Tech Ops team, providing the customer team will a central point of contact for operational issues and support.

Key Responsibilities

• Provide a high level of 2nd & 3rd line advisory and consultative support to the Jazz customer stakeholder community.
• Collaborate on activities across the Tech Ops team, working with colleagues to identify and resolve blockers and impediments.
• Establish and maintain a good working knowledge of Jazz IT Service Management processes and governance requirements
• Own issues and developments on behalf of the customer, and manage these through the service lifecycle with own team.
• Analyse, configure and implement appropriate solutions with the support of the Functional and Development Consultants when applicable
• Strong communicator; work closely with Jazz and internal NDBS stakeholders, keeping all parties up-to-date with progress of key deliverables and key metrics.
• Problem solving: use own initiative to identify and implement solutions and opportunities.
  

Essential

• Experienced SAP Order to Cash (O2C) consultant with a good understanding of the impact/interaction between O2C processes and SAP FICO modules
• Previous experience in triaging SAP incidents, and liaising with end users to identify and resolve issues.
• Good communication skills – including liaison with various stakeholders via video calls and Emails
• Experience of working in regulated environments (e.g. pharmaceutical) and conforming to set policies for producing and maintaining documentation.
• Exposure to functional and UAT testing activities.
• Documentation skills:- including creating functional specifications, test scripts, business process instructions and understanding the importance of version control.
• A strong ability to understand business processes and design appropriate solutions.
• Demonstrable experience of maintaining technical knowledge / learning new skills.
• Proven ability to work with customers to provide robust end-to-end business solutions.
  

Additional Preferred Experience

• Good understanding of GXP requirements
• Exposure to Service Now IT Service Management tool
• Experience in providing training to end users who have a limited exposure to SAP systems
• Previous experience of Change Management processes in a regulated environment
• Experience in MM is not essential but would ideally suit the candidate to have some basic skills in this are.
  

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Recruiter Name:

Mrunali Ghodke

Recruiter Email ID:

Mrunali.Ghodke@nttdata.com

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.