Configuration Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Description:

Be part of an exciting and challenging opportunity to accelerate the Financial Operations mission of delivering world class billing, collections, advisor contracting & licensing and compensation services to all of our Business Units. As part of the enablement team, the Configuration Analyst will be at the forefront of configuring business systems solutions to help our ~150 knowledgeable professionals deliver for our clients by focusing on the evolution of business technology.

Who you are:

• An energetic, innovative, results-focused individual who enjoys working on new initiatives
• You have unquenchable curiosity to understand how processes work and why we do them
• An individual that can build and maintain strong relationships across the organization at all levels
• Someone who embraces the growing need to adapt and champions evolution

What you will achieve in this role:

• Support: Provide support to our operational teams in diagnosing and resolving any configuration issues within the platform
• Investigating and troubleshooting user inquiries, analyzing issues, diagnosing problems and providing resolutions in the Varicent tool or in M2 mainframe
• Doing PDCs (Production Data Change) – Submission of PDC request, ensuring the approvals and carrying out the change.
• Analysis: Participate in the analysis to support implementation of new functionality within the platform. Integration of new releases, best practices and optimization within our existing models
• Reporting operational metrics, performance indicators and service level achievement. Identifying areas of improvement.
• Configuration: Develop solutions to problems found during investigation and troubleshooting by enhancing calculation rules, add calculation components, workflow components and reporting needs within the fully owned business applications (e.g. Varicent – Sales Performance Management)
• Reporting: Build and modify an array of reporting within the platform. This includes building operational reports, health/error reports, internal reporting & client facing reporting such as statements
• Testing: Create and facilitate test cases to ensure accuracy in the various components. Work closely with other financial operations teams to drive out scenarios and obtain feedback
• Requirements: Work closely with our business partners as part of the engagement to truly understand the needs and requirements of the business and offer solutions at a granular level of detail
• Documentation: As part of the Centre of Excellence, document business needs in a form of requirements, testing documents (scenarios, cases, expected results & actual results) and collect the appropriate approvals/support to implement
• Creating and updating process documents covering change management, incident management, problem management etc. Maintaining run books, SOPs, and knowledge base articles for smooth operations.
• Document, track and report on issues, resolutions, and system changes.

What do you need to succeed?

• Advanced understanding of Microsoft Excel with respect to functions, pivot tables, formulas
• Working knowledge of relational databases e.g. keys, joins and inclusion/exclusion criteria
• Basic understanding of SQL would be an advantage
• Ability to communicate effectively with both technical and business audiences
• Experience with configuration of business platforms (e.g. Varicent, PEGA, JIRA)
• Experience with M2 Mainframe Knowledge

Job Category:

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