Computer Operator

We are seeking a proactive and empathetic Customer Care Officer to be the first point of contact for our clients. In this role, you will be a key part of our service delivery team, responsible for providing outstanding support and ensuring a positive experience for every customer. The ideal candidate is an excellent communicator with strong problem-solving skills and a genuine desire to help others.

Key Responsibilities

• Client Communication: Handle incoming inquiries from clients via phone, email, and live chat, providing timely and professional responses.
• Problem Resolution: Listen to customer issues, analyze the problem, and provide effective solutions. Escalate complex technical issues to the appropriate internal teams while maintaining ownership of the client relationship.
• Documentation: Accurately log and track all customer interactions and resolutions in our CRM system.
• Product Knowledge: Develop a deep understanding of our products and services to effectively assist clients with their questions and needs.
• Feedback Collection: Gather customer feedback and report insights to management to help improve our products and services.
• Client Relationship: Build and maintain strong, positive relationships with clients, turning them into long-term partners.

Job Type: Full-time

Pay: ₹7,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person