Community Manager

Job Overview:

The Community Manager plays a pivotal role in ensuring the seamless operation of the co-working center, focusing on client satisfaction, lead generation, and overall community engagement. This position requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative workspace.

Roles and Responsibilities:
● Oversee day-to-day operations of the co-working space.● Collaborate with housekeeping and administration teams to maintain a clean and efficient workspace.● Ensure that all facilities and amenities are well-maintained and operational.● Foster a positive and inclusive community culture within the co-working space.● Address client queries, concerns, and requests promptly to ensure high client satisfaction.● Implement strategies to enhance the overall client experience and sense of community.● Proactively identify and pursue potential leads to maximize occupancy rates.● Conduct tours for prospective clients, showcasing the benefits and features of the co-working space.● Collaborate with the marketing team to develop strategies for attracting new clients.● Monitor and manage monthly rent collection from clients.● Work closely with the finance department to address any billing discrepancies or payment issues.● Implement strategies to reduce arrears and ensure timely payments.● Develop and implement initiatives to retain existing clients and minimize turnover.● Conduct regular check-ins with clients to understand their evolving needs and concerns.● Proactively address any potential issues to prevent client dissatisfaction.● Implement measures to track and improve the Net Promoter Score.● Gather feedback from clients and use it to enhance services and amenities.● Develop and execute strategies to increase positive word-of-mouth referrals.● Organize and coordinate events, workshops, and networking opportunities to foster community engagement.● Facilitate communication and collaboration among co-workers, creating a sense of belonging.● Act as a liaison between clients and management, ensuring effective communication.● Prepare regular reports on key performance indicators, occupancy rates, and client satisfaction.● Provide insights and recommendations to management based on data analysis.

Qualifications:

● Bachelor's degree in Business Administration, Hospitality, or a related field.
● Previous experience in community management, customer service, or hospitality is preferred.● Excellent communication, interpersonal, and problem-solving skills.● Ability to multitask and prioritize in a fast-paced environment.

Additional Information:

This position is based out of Surat location. If you are passionate about creating a vibrant and collaborative workspace, fostering a positive community culture, and contributing to the success of a growing co-working space provider, we encourage you to apply for this exciting opportunity

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person