Community Associate

Wework

1 - 2 years

6 - 7 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

hospitality basic ticketing front desk operational excellence sales customer service management budgeting operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Illustrate WeWork s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:
Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
Ensure that your building is fully operational and processes are running smoothly
Drive growth and promotion of WeWork-provided service offerings
Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

Greeting / Point of Contact :

Be the first and last point of contact for your building
Cover the front desk during business hours
Greet and check-in member guests
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Manage On-Demand member check-ins and check-outs
Prepare and distribute promotional materials to guests/potential members
Greet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resources

Membership Management :

Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
Solve member-related issues to ensure that a cohesive community is maintained
(tickets, emails, escalations and in person)
Conduct member one on ones and gather feedback
Work on member net promoter score target
Own a percentage of the building s renewal/growth target
Oversee special amenities, up sells and ancillary revenue and hygiene

Events and Community Management

Make posters for events and prepare newsletters
Assist with set-up and breakdown of internal and external events including strategizing, planning and execution
Plan business development activities for ancillary revenue streams such as external events
Host periodic new member orientations
Create monthly events calendar and plan around allocated budget

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