Collection Agent

Company Description

Spocto X (A Yubi Company) is the world’s leading end-to-end debt collection platform, specializing in digitizing the collections process. We focus on making debt collections simpler, faster, and easier while maintaining dignity for the borrower. Our platform, SpoctoX, empowers financial institutions with AI, ML, and NLP-driven technologies to provide a seamless collections experience. Equipped with advanced features, SpoctoX simplifies collections workflow, enhancing recovery outcomes.

Role Description

This is a full-time on-site role for a Collection Agent, located in Mumbai. The Collection Agent will be responsible for managing debt collections, handling cash collections, and providing exceptional customer service. Day-to-day tasks will include contacting borrowers, negotiating payment plans, and updating account information. The agent will be expected to maintain strong communication with clients and ensure a respectful approach to collections.

Qualifications

• Proficiency in Debt Collection and Cash Collection
• Strong Communication and Customer Service skills
• Understanding of Finance processes and principles
• Excellent problem-solving abilities and a high level of attention to detail
• Ability to work effectively in a team and independently
• Experience in using AI, ML, or NLP technologies in debt collection is a plus
• Bachelor's degree in Finance, Business, or related field is preferred