Colleague Enablement - Business Analyst

POSITION RESPONSIBILITIES

Percent of Time:

• Collaborate with US and International Stakeholders

• Regularly engage with US and international stakeholders to review, refine, clarify, and prioritize user stories based on the agreed prioritization framework using Agile tools such as

  JIRA

  ,

  Asana

  , and

  Confluence

  . (30%)

• Generate Documentation and Deliverables

• Create appropriate documentation and deliverables to support the successful delivery of projects. (20%)

• Collaborate with Cross-Functional and Technical Teams

• Work with cross-functional teams and technical teams to design solutions and meet business requirements. (15%)

• Establish and Maintain Business Relationships

• Build and maintain strong business relationships with key internal customers, including Sales, Service, Enabling Function, and Sustainability teams, as well as peers. (15%)

• Leverage Industry Best Practices

• Engage and manage relationships with select strategic external partners/subject matter experts to develop, upgrade, or enhance systems and processes, following industry best practices. (20%)

ORGANIZATIONAL RELATIONSHIPS

• Collaborate with the

  Commercial cross-functional team

  that includes but is not limited to Functional SMEs, Developers, Product Owners, Zoetis Business, Managed Service Providers, and Project Managers.

EDUCATION AND EXPERIENCE

• Bachelor's degree

  in

  Computer Science

  or a related field.

• 4+ years

  of experience with

  Five9 Call Center

  systems.
• Background in

  life science / animal health

  is a plus.
• Experience working with

  cross-functional teams

  and the ability to collaborate in a matrix organization, driving global collaboration across functions and regions.

TECHNICAL SKILLS REQUIREMENTS

Basic Qualifications:

• Working experience

  in

  Agile technologies

  such as

  JIRA

  and

  Confluence

  .
• Proficiency in gathering

  business requirements

  and facilitating meetings with different stakeholders across business and technical teams.
• Excellent

  communication and interpersonal skills

  to interact with various stakeholders and convey information clearly and effectively.
• Strong

  critical thinking

  skills to identify and resolve issues, devise creative solutions, and make informed decisions.
• Demonstrated in-depth knowledge of

  Five9 Call Center

  applications.
• Strong working experience in

  Agile methodology

  and

  DevOps framework

  .
• Strong

  problem-solving skills

  with the ability to work cross-functionally in a fast-paced and rapidly changing environment, either on a team or as an individual contributor.
• Clear understanding of

  SDLC best practices

  , including iterative and incremental development, and support for compliance requirements.
• Strong

  organizational skills

  to manage fluctuating workloads, multiple priorities, and competing time demands.
• Ability to align and influence multiple stakeholders for the delivery of competing priorities.
• Possess attributes such as a strong work ethic, being action-oriented, logical thinking, and conflict management.
• Proven

  customer focus

  with a high tolerance for ambiguity, as well as flexibility and adaptability.

PHYSICAL POSITION REQUIREMENTS

• Working Hours:

  10:00 AM 9:00 PM

  India Time

  .

EMPLOYMENT TYPE

Full-time align